Our support department had a serious email situation happening recently that did not become apparent until today. Incoming messages for some tickets were getting queued up in the support portal, and it was not obvious that we were missing messages. We have corrected the problem, but it means that a great many old tickets opened or reopened today with the message having today's date, even if those messages were from old tickets that had already been resolved. If your issue on a ticket is still unresolved and you have not had any responses from our support department, please try responding to your ticket again, as the issues with undelivered support ticket responses has been fixed. We are very sorry for the inconvenience this issue has caused for everyone, thank you for your consideration!
Our European office will be closed on March 19th in observance of St. Joseph's upcoming holiday. US and India offices will take care of your requests during this time. We appreciate your patience and look forward to assisting you when we return.
Due to limitations with the availability of support staff, chat availability may be offline during regular business hours. Please put in a ticket at support.aleyant.com for any issues or questions. We regret the inconvenience to you, and thank you for your patience!
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