Welcome to the Aleyant Systems support portal!

Holiday Hours

In observance of Spain Constitution Day on Wednesday, December 6th and of Spain Immaculate Conception Day on Friday, December 8th, our European support office will be closed during normal business hours. Our other support offices will be responding to urgent tickets. You may experience response delays. Normal support hours resume Monday, December 11th.



Please note that our support system now requires you to register an account to submit any tickets for issues or questions. 
Your Pressero/eDocBuilder/Print Job Manager/tFlow account credentials will not work to access this support portal. 

You can read more about this change here: https://support.aleyant.com/news/574/please-read-support-portal-updates.aspx
Please review our policies regarding use and expectations for chat support services on the article below.
https://support.aleyant.com/kb/a2498/aleyant-support-policies-regarding-use-misuse-chat-services_-what-is-expected-use.aspx
 
Support hours: We provide 24 hour coverage during the work week. This coverage begins on Sundays at 8PM CT and goes through Fridays, at 7PM CT.
Weekends and holidays you may create a support ticket or leave a message with our answering service so someone can get back to you as soon as we become available.
 
Submitting a Ticket: Select the "Tickets" link above (login required).
 
Phone Calls: If you would prefer that we call you back after receiving your support ticket, simply indicate that in your comment area. Most questions do require us to investigate the item and find out what package you are running, so it is much more efficient to send as much detail to us and then we can call you back with our findings. 
 
Knowledge Base: There are hundreds of common Questions and Answers in our Knowledge Base (above) and you can view Documentation, Videos, and other helpful information by selecting from the choices below. (PLEASE NOTE: FOR BEST RESULTS, SELECT YOUR PRODUCT BEFORE SEARCHING). 
 
Health Status of our Products: To check the status of our software products, please visit:  http://status.aleyant.com/
Aleyant Blog Automated Workflow Integrator (AWI) eDocBuilder Pressero Using Support and Professional Services Print Job Manager tFLOW ColorPro Series tBot

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