Welcome to the Aleyant Systems support portal!

Scheduled Maintenance

Thursday, August 28, at 8:00pm Central US time we will need to restart the North American Pressero server (CHI) for maintenance. Admin, sites and API access will be offline for our North American clients during this time. The restart should only take 10-15 minutes. We apologize for any inconvenience, and thank you for your patience!


Scheduled Maintenance

This coming Friday, August 29, at 08:00-17:00 CEST (1am-10am Central US Time) we will be running important maintenance on our AMS (European) datacenter. Admin, sites and API access will be offline for our European clients during this time. We apologize for any inconvenience, and thank you for your patience!


Holiday Hours

In observance of Labor Day on Monday, September 1st, North America based Support will be unavailable during normal business hours. Our other support offices will be responding to urgent tickets. You may experience response delays. Normal support hours resume Tuesday, September 2nd. We hope you have a safe and wonderful Labor Day!


Our European and India offices will be closed on August 27th. During this time, our US office will continue to handle your requests. We appreciate your patience and understanding, and we look forward to assisting you once we return.


Chat Availability

Due to limitations with the availability of support staff, chat availability may be offline during regular business hours. Please put in a ticket at support.aleyant.com for any issues or questions. We regret the inconvenience to you, and thank you for your patience!


Please note that our support system now requires you to register an account to submit any tickets for issues or questions, and access to our knowledgebase articles. Your Pressero/eDocBuilder/Print Job Manager/tFlow account credentials will not work to access this support portal. You can read more about this change here: Please Read: Support Portal updates

Please review our policies regarding use and expectations for chat support services on the article below.
What is the expected use of Aleyant chat services? What can chat do for me? What can chat not do for me?

Support hours: We provide 24 hour coverage during the work week. This coverage begins on Sundays at 8PM Central US and goes through Fridays, at 7PM Central US.  Weekends and holidays you may create a support ticket or leave a message with our answering service so someone can get back to you as soon as we become available.
 
Submitting a Ticket: Select the "Tickets" link above (login required).
 
Phone Calls: If you would prefer that we call you back after receiving your support ticket, simply indicate that in your comment area. Most questions do require us to investigate the item and find out what package you are running, so it is much more efficient to send as much detail to us and then we can call you back with our findings. 
 
Knowledge Base: There are hundreds of common questions and answers in our Knowledge Base (above) and you can view Documentation, Videos, and other helpful information by selecting your product from the button choices below. You will need to create an account and login to the support portal to access knowledgebase articles.

Network and Application Status: Our status page at https://status.aleyant.com/ will show any current important announcements about our applications and network. You can register at the lower-right of that page to sign up for email notifications.

Aleyant Blog Automated Workflow Integrator (AWI) eDocBuilder Pressero Using Support and Professional Services Print Job Manager tFLOW ColorPro Series tBot

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