Welcome to the Aleyant Systems support portal!

Maintenance Scheduled:

Our infrastructure team will be upgrading our support portal on the weekend of Apr. 8. There will be a brief period when access to support.aleyant.com will not be available while we transition from the old server to a new one. Most things should look the same. You may find updated icons and minor visual updates, but navigating through the portal should not change for you.

Exact time and details will be made available in a future update as we approach the update. When you return Monday April 10, the support portal will be working as it did before. If you have any questions or concerns, please reach out to our team, and please keep an eye on status.aleyant.com if you want faster updates.

Support hours: We provide 24 hour coverage during the work week. This coverage begins on Sundays at 8PM CT and goes through Fridays, at 7PM CT.
Weekends and holidays you may create a support ticket or leave a message with our answering service so someone can get back to you as soon as we become available.
Submitting a Ticket: Select the "Tickets" link above (login required).
Phone Calls: If you would prefer that we call you back after receiving your support ticket, simply indicate that in your comment area. Most questions do require us to investigate the item and find out what package you are running, so it is much more efficient to send as much detail to us and then we can call you back with our findings. 
Knowledge Base: There are hundreds of common Questions and Answers in our Knowledge Base (above) and you can view Documentation, Videos, and other helpful information by selecting from the choices below. (PLEASE NOTE: FOR BEST RESULTS, SELECT YOUR PRODUCT BEFORE SEARCHING). 
Health Status of our Products: To check the status of our software products, please visit:  http://status.aleyant.com/

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