eDocBuilder is not the same kind of application as InDesign, and does not behave the same, or support all the same functionality. While using InDesign to create templates using the plugin does save time compared to manually creating master PDFs in Acrobat, you will definitely need to make adjustments to your template after uploading into eDocBuilder. Please see below for some tips for using the InDesign plugin:
1) Grouped Boxes - Select all boxes on each page of the InDesign document and make sure all are ungrouped before uploading the the document to eDocBuilder. Grouped boxes may cause the template to behave unexpectedly.
2) Bleeds - Do not set a bleed in your InDesign file. Create your document to be the size of the finished piece plus the bleed. After importing the document into eDoc, set the bleed on the Template Info tab. Setting the bleed in the InDesign file will cause fields to shift out of position when uploaded into eDoc.
3) PDF Export Presets - The plugin will use the InDesign PDF preset named "edocbuilder" for settings for any exported PDFs. The plugin will prompt that the preset "edocbuilder" is not available the first time the plugin is used. You can setup or adjust the preset values going to the menu command File > Export in InDesign, setting it for PDF (Print), saving the file and then working with the presets window that will be displayed.
4) Tracking - In eDoc, tracking on the format tab of a field is designed to emulate QuarkXPress measurements. This formula uses the standard kerning value, as defined in the Quark help file. Quark takes the font size and calls that an em space. The kerning is 1/200 of the em space. So to convert this to a value the system uses this formula: (fontsize/200)*kerning. InDesign measures tracking in 1/1000 em, not 1/200 em like Quark. Therefore the formula would be (fontsize/1000)*tracking if you are taking the value from InDesign. You may need to adjust your tracking in eDoc.
5) Leading - Set the leading of the first line of text in your InDesign document to zero. This will prevent your text from shifting down in the field after uploading it into eDocBuilder.
6) Field Size - InDesign will allow text to go past the field size, eDoc does not. For example, if you create a field that is 10pts high, InDesign allows you to enter in 12 pt font in the field. When uploaded into eDoc, the system will either force fit the text within the field or no text will show. If you see changes in your font size or kerning, check to make sure that your field is tall enough to accommodate your font size plus leading. Also, check that you do not have "Force Fit" turned on. This setting is found on the Format tab of the field in eDocBuilder. If this is turned on, it will compress the text to fit within the field - shrinking the font size, kerning and leading.
7) Field types - Do Not Use Check Boxes, Combo Boxes, List Boxes, Buttons, Radio Buttons or Signature Fields.
8) Default text - Please note that at this time rich text and Unicode plain text is not supported with the InDesign plugin.
9) Fonts - The plugin will upload fonts. However, if your InDesign file uses font types that are unsupported by eDoc, then the font will not be imported. Fonts must be in Open Type (.otf), True Type (.ttf), or Type 1 (.pfm + .pfb) format to be used by eDoc.
10) Export to PDF settings - The plugin makes use of the PDF export settings in InDesign. It will use the settings from the last time you exported to a PDF from InDesign. Make sure that your PDF export settings do not include any bleed settings and that it is set to export all pages.
11) Updating an existing template with the Plugin
a. Once an InDesign document has been uploaded to an eDocBuilder template using the Upload Template command from the eDocBuilder floating palette flyout menu, then that InDesign document is linked to the eDocBuilder template going forward via a unique identifier that is hidden to the user. Changing the name of the template when using Upload Template will not create a new template, it will update the existing template the document is associated to, and will rename the template in your eDocBuilder account to the new name. The association between the InDesign document and the eDocBuilder template is saved if the InDesign document is saved. If the Upload as New command from the eDocBuilder floating palette is used, that will let you create a new template from that document, but the document will then be associated to that new template going forward. We recommend saving copies of your document at each stage of making revsions, such as being able to reload the version of the document as it was prior to uploading the document for the first time.
b. If you update an existing template with the plugin, you will update it to the settings used on the fields in the eDoc window (Type, Name, Prompt). Most of the time this isn't an issue, but things like Image Picker Groups and Static Text or Field Scripting are not in the type selection. So if you update the template it will change to Standard Image and Text Area for each of those fields using Image Picker and Static Text or Field Scripting.
12) Cropped images
Make sure that any image files are cropped in the source file to what should be visible on the template. When working in InDesign, it is possible to place an image into an image box, and then crop an area of that image to be visible in the document. The entire image remains placed in the document, but only a portion of that image is showing on the page. eDocBuilder does not support partially-cropped images, and any images used in eDocBuilder need to be placed with the entire visible image area showing on the field in the document before uploading that document to an eDocBuilder template. eDocBuilder is going to fit the whole image to the field when updating the template, and there is no way to set a specific crop area on the eDocBuilder template.
13) Better Field Alignment and Positioning
The way that InDesign and eDocBuilder interpret the baseline of a font differs. For example, InDesign interprets a bottom-align as anchored at the font's baseline (for example, the bottom of the letter "m"). eDocBuilder interprets a bottom-align as the font's descender's baseline (for example, the bottom of the letter "g"). This means to get more accurate field positioning on a template, the best option is to use a top alignment because both InDesign and eDocBuilder use the ascender height of a font for top-align. The field formatting will always need to be set in the format tab of the field since the text alignment formatting from InDesign will not transfer into the eDocBuilder template's field formatting. eDocBuilder will recognize the height of the fields as set in the InDesign document and apply the manually chosen text alignment.
14) Outlined Text and Vector Box Frames
InDesign allows for creating frames from outlined text or imported vector graphics. These sorts of frames are great for designing interesting documents, but may cause an error when uploading a document to an eDocBuilder template. If you do have outlined text or vector frames or boxes in your InDesign document as part of the static art on the page, you may need to simplify the document if you are seeing any errors when uploading using the eDocBuilder plugin. To simplify the document, save a new version of the document and delete any of the elements that are going to be dynamic in the eDocBuilder template, leaving only the static boxes in the page design. You could also hide the layers with the dynamic frame boxes so that only the static artwork is showing on the document. Then use the File > Export command to create a single EPS file of the static artwork. Then place the exported PDF back into your original document in a single frame box and delete the outlined frame boxes on the page. Frame boxes tagged with the eDocBuilder plugin can only be rectangular or square in shape, and any outlined text or vector frame boxes should be simplified in this manner if you are seeing errors when uploading.