PayPal Related Issues

PRESSERO > *Pressero FAQs

PayPal issues and problems:

  • Orders not being marked "paid" in your administrative area > Orders.

  • Customer and site administrators will not receive confirmation from Pressero that an order has been completed.

  • You are only receiving a receipt from PayPal to your account email.

  • PayPal is adding tax to the transaction and I already took tax during the order, or tax does not apply to this order.

If you experience any of the problems above with your orders, see the instructions on setting up your PayPal account in Preferences > General Settings > Payment tab.

Email Notification Issues
Email notices for sites using Credit Card payments are not sent out until the Pressero system receives a notice from the credit card processor (PayPal, Authorize.net, or EBS) that the payment was made.

Receiving this notice from PayPal is dependent on four things:

  1. PayPal Email. The email address for your PayPal account being in the Pressero system. See Preferences > Settings > Payment. It must be exactly the same as what you use in PayPal, including upper and lower case.

  2. Pressero IPN. The Pressero system's IPN must be in PayPal's system. See Account Settings > Notifications > Instant Pay to see the IPN that PayPal needs.
    How to Set the Pressero IPN in PayPal (from PayPal Instant Payment Notification Guide PDF)

    1. Login to your PayPal Account.

    2. Click the Settings icon at the top of your PayPal account page and then click Account Settings. 

    3. On the Notifications page, click the Update link for the Instant payment notifications item. 

    4. Click Choose IPN Settings to specify your listener's URL and activate the listener. 

    5. Specify the URL for your listener in the Notification URL field. 

    6. Click Receive IPN messages (Enabled) to enable your listener. 

    7. Click Save.

  3. Admin Group Recipient. The Admin Group that should be receiving the "New Order" email must be in the recipient list for that message. See Sites > Settings > Email Notifications > New Order.

  4. Receive Email On. People in the Group set to receive the email must have their User account setting for "Receive Notifications" check marked.

If any part of the above are incorrect or missing, PayPal will not be able to inform your Orders area that payment was made. Without that the Orders area can't initiate a New Order email. The New Order message must be set to send to the correct people

If you think all is set correctly, please open a new ticket to us and include a screen shot of your PayPal account's IPN setting page as well as an order # for an order that PayPal says was paid for, but no email was sent.
Article ID: 89, , Modified: 11/11/2019 at 12:11 PM

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