notices for sites using Credit Card payments are not sent out until
the Pressero system receives a notice from the credit card processor
(PayPal, Authorize.net, or EBS) that the payment was made.
this notice from PayPal is dependent on four things:
email address for your PayPal account being in the Pressero system.
See Preferences > Settings > Payment. It must be exactly the
same as what you use in PayPal, including upper and lower case.
Pressero system's IPN being in PayPal's system. See Preferences >
Settings > Payment to see the IPN that PayPal needs.
Admin Group that should be receiving the "New Order" email
must be in the recipient list for that message. See Sites >
Settings > Email Notifications > New Order.
in the Group set to receive the email must have their User account
setting for "Receive Notifications" check marked.
any part of these these pieces are incorrect or missing, PayPal will
not be able to inform your Orders area that payment was made. Without
that the Orders area can't initiate a New Order email. The New Order
message must be set to send to the correct people.
think all is set correctly, please open a new ticket to us with a screen shot of your
PayPal account's IPN setting page as well as an order # for an order
that PayPal says was paid for, but no email was sent.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.