Admin Is Slow or Timing Out

We recommend using the Chrome or Firefox web browser when working in Admin. They are faster and more responsive.

If you experience consistent slow load times and cannot determine the cause, please submit a support ticket to us with as much information as you have gathered on your own. 

Helpful things for us to know or have for an easier diagnosis:

  • Is it slow on the initial load only? 
  • What areas in admin do you see this most often?
  • Does it appear to be browser-specific? 
  • Is this a recent change?
  • Can you provide a video? 
  • What are you considering slow, how many seconds/minutes to load?