I set a custom approval plan. Why isn't the approval rule for my product, category or product attribute working?

PRESSERO > *Pressero FAQs
Please make sure that your text to match does not contain a "#".  When setting the "Text to Match" criteria for approval plan rules that have a product, category or product attribute as the trigger, the text to match cannot contain a "#". 
You can replace the "#" with a "*" in the "Text to Match" area if your product, category or attribute name contains a "#".  You do not need to remove the "#" from the product, category or attribute name. 
Please refer to chapter for more information on Ch. 062 Approval Plans (B2B Sites Only)