How long are eDocBuilder orders (sessions) retained in the system?

By default, eDocBuilder will purge completed sessions (orders have been checked out) after 18 months. After 90 days, non-checked out orders (incomplete sessions) are purged.

Non-checked out orders are items that have been placed in a user's shopping cart but the user has not checked out on the site. The item may also be in the Save for Later area if using that feature in Pressero.

Please note that the 90 days is from the last time the user updated the preview of the template in the shopping cart - NOT 90 days from the time the user originally started customizing the template.

In order to manage your overall storage used for eDocBuilder, you may change these default settings:

On an account level: Ch. 025a Storage Tab
On a template by template basis (overriding the account settings for a particular template): Ch. 020 Template Info Tab

Article ID: 418, Created: 9/25/2013 at 6:02 AM, Modified: 12/17/2019 at 1:22 PM

How long are eDocBuilder orders (sessions) retained in the system?

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