When will an eDocBuilder production file be available for download in an order's Files tab?

PRESSERO > *Pressero FAQs
You can download an eDocBuilder production file from the order's Files tab in your Pressero admin area within 10-15 minutes after an order is placed (frequently sooner). Two exceptions to this are: a) when an order requires approval and b) when an order uses an integrated payment method but payment was unsuccessful. If an order item requires approval, the production file will not appear in the Files tab until the item has been approved. If the client chose an integrated payment method but payment was not successful, the production file will not appear in the Files tab until you have manually marked the order Paid in the order's Payment tab.
 
In the past, our customers had reported many problems with the production file being received prior to the approval, because if edits are made during the approval process, an adjusted production file simply can not make it to the order area as fast as the confirmation of the order being approved is received. This caused problems with the wrong file being put into production. We made changes to keep this from possibly happening again in the future. It is a safeguard for our clients. PNG preview images are provided in the order's Files tab even prior to approval, so you know in general what to expect.
 
If it has been more than 15 minutes since the order was placed (or the item was approved or marked Paid) and you still cannot see the downloadable production file in the order's Files tab, please contact technical support.
Article ID: 366, , Modified: March 29, 2016 at 11:19 AM

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