Customers language font is not working in the template we created.

EDOCBUILDER > eDocBuilder FAQs
A customer has their keyboard layout set to traditional Chinese and they are switching the font on the template to Helvetica. The entered text is not displaying in Chinese. This worked the other day using Greek, any ideas?

According to Wikipedia, Helvetica does not include a Chinese version (http://en.wikipedia.org/wiki/Helvetica#Usage). It says that Helvetica does have Greek characters, which would explain why you were able to get that to work the other day. You may need to have the user try a different font.