My eDoc production file is missing.

If you log into your eDoc account, go to the orders tab and choose to download a production file, you can select an order and download the production file.  However, if you choose to edit that production file and don't save it, you will lose the file completely.

 

Note: If you attempt to download the production file from edocbuilder then please make sure that the session is not yet opened or unapproved.Also before you click on "Download production file" you would also need to hit on "Generate" button.