PayPal issues and problems:
you experience any of the problems above with your orders, see
the instructions on setting up your PayPal account in
Preferences > General Settings > Payment tab.
Email Notification Issues
not being marked "paid" in your administrative area >
and site administrators will not receive confirmation from Pressero
that an order has been completed.
are only receiving a receipt from PayPal to your account email.
is adding tax to the transaction and I already took tax during the
order, or tax does not apply to this order.
notices for sites using Credit Card payments are not sent out until
the Pressero system receives a notice from the credit card processor
(PayPal, Authorize.net, or EBS) that the payment was made.
this notice from PayPal is dependent on four things:
PayPal Email. The
email address for your PayPal account being in the Pressero system.
See Preferences > Settings > Payment. It must be exactly the
same as what you use in PayPal, including upper and lower case.
Pressero IPN. The
Pressero system's IPN must be in PayPal's system. See Preferences >
Settings > Payment to see the IPN that PayPal needs.
How to Set the Pressero IPN in PayPal (from PayPal Instant Payment Notification Guide PDF)
Login to your PayPal Account, click Profile on the My Account tab.
Click Instant Payment Notification Preferences in the Selling Preferences column.
Click Choose IPN Settings to specify your listener’s URL and activate the listener.
Specify the Pressero IPN URL in the Notification URL field (paste http://platform.pressero.com/IPN.aspx).
Click Receive IPN messages (Enabled) to enable your listener.
Admin Group Recipient. The
Admin Group that should be receiving the "New Order" email
must be in the recipient list for that message. See Sites >
Settings > Email Notifications > New Order.
Receive Email On. People
in the Group set to receive the email must have their User account
setting for "Receive Notifications" check marked.
any part of the above are incorrect or missing, PayPal will
not be able to inform your Orders area that payment was made. Without
that the Orders area can't initiate a New Order email. The New Order
message must be set to send to the correct people
think all is set correctly, please open a new ticket to us and include a screen shot of your
PayPal account's IPN setting page as well as an order # for an order
that PayPal says was paid for, but no email was sent.