You will find this setting by going to Admin > Preferences > Locations.
Create a new record - Select the + Add New Location link to enter information about your production facility location(s).
Location Code - This field is required. It can be composed of letters and/or numbers. In many cases, it can be a nickname for the locations, for example "HQ" for the headquarters of your company.
General Information - Enter the information you want to show up in the order detail field under "Ordered From." This could be your full company name, or if you have several facilities, you may want it to reference the specific facility name for your company, "Chicago Plant", etc.
- Title - not needed
- Business Name - Enter the name of the company, facility name, etc.
- First Name - not needed
- Last Name - not needed
- Address 1 thru 3 - Enter the address for the location
- City - Enter the city for this location
- Country - Enter the Country
- State/Province - Enter the State or Province
- Postal Code - Enter the postal code * important information for integrated shipping sites
- Phone -not needed
- Fax - not needed
- Email - not needed
Set the primary location - If you operate at several locations, one can be designated as your primary location using the Change Primary Location menu at the top of the Locations control window. The primary location is the default ship from location for your integrated shipping methods. The default ship from location can be overridden for retail/B2C sites in Sites > [site name] > Settings > General Info tab in the Shopping Cart section. For B2B sites, it can be overridden in Sites > [site name] > Settings > General Info > Shopping Cart > Location. If you fail to set a valid primary location, you will likely have issues with any integrated shipping methods - such as FedEx or UPS.
Managing multiple locations - If you are entering multiple print locations, you will be able to filter Orders based on which Location they are assigned to. The location you set as primary will be used for calculating shipping costs when using FedEx, UPS, etc. Shipping costs will use the postal code associated with the primary location as the "ship from" origin. The primary can be overridden on a site by site basis. For retail/B2C sites, it is overridden in Sites > [site name] > Settings > General Info tab in the Shopping Cart section. For B2B sites, it can be overridden in Sites > [site name] > Settings > General Info > Shopping Cart > Location.
Without a Location, any Store you create will have problems in the Shipping area of Checkout.
Exporting data - The information you see in the column view can be exported to Excel, CSV, PDF or Word by selecting the icon to the right of the page.
Editing a Location - Select the pencil icon next to the Location Code to edit a location. The edit window will display. You can review the Location details and settings. Click Save after making any changes.
Deleting/Undeleting a Location - Click the Delete button at the bottom of the Location edit window to delete a location. To see deleted locations click on the check mark "Include Deleted" at the top of the Location page. Click the Edit pencil and then click Save to un-delete a Location.
Common Questions and Answers